Support and Frequently Asked Questions
How do I use my cake tin liners?
Simply place the reusable silicone cake tin liners inside your cake tin, ensuring they fit snugly. The size markings on your silicone tin liners have been added for convenience, saving you time in determining which liner you need for your tin size. We recommend lightly spraying your cake tin liner to assist with nonstick and prolong the longevity of your liners. Pour your batter into the lined tin and bake as usual.
What are the liners made from and are they food safe?
Our cake tin liners are made from 100% food-grade silicone. They are designed to offer exceptional durability and even heat distribution for perfectly baked cakes every time!
How do I clean my cake tin liners?
Cleaning up after baking has never been easier. Simply wash them in hot, soapy water or put them into the dishwasher. They drip-dry quickly and are ready to use again. If you have multiple cakes to keep baking, simply use a plastic cake scraper to remove any cake crumbs from the BAKES tin liner and apply it to your cake tin again. Reusable and long-lasting, they provide a sustainable alternative to traditional baking sheets and parchment paper.
What’s the best way to store my cake tin liners?
We designed our tin liners from silicone for ease of use. That means you don’t need to store them flat or rolled up. You can throw them into a container or tray, ready to easily grab. Their flexible nature makes them easy to store without taking up much space.
Do you do wholesale?
Yes, we offer wholesale options. Please contact us directly to discuss wholesale opportunities and pricing.
What about returns?
We want you to be completely satisfied with your purchase and take great care to ensure each item is checked and packaged carefully before it leaves our studio. However, if there’s a problem with your order, we’re here to help.
Our refunds and returns policy lasts 30 days from the date of purchase. If 30 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging . Returns cannot be made for a change of mind. Please ensure you have selected the correct sizes before placing your order.
What kind of shipping options are available?
We offer standard shipping only with Australia Post. Detailed information on shipping options can be found at checkout.
How long does delivery take?
Delivery times vary based on your location and the shipping method selected. Typically, standard delivery takes between 5-7 business days with Australia Post.
Is your packaging recyclable?
Yes, we are committed to sustainability, and all our packaging materials are recyclable. We use home compostable branding stickers, labels and tapes.
Still have questions? email us
hello@sweetcustombakes.com.au
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