Privacy Policy for Sweet Custom Bakes
Effective Date: 27/02/2026
Sweet Custom Bakes is dedicated to protecting your privacy and complying with the Privacy Act 1988 (Cth) ("Privacy Act") and other applicable privacy laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.
What is Personal Information?
“Personal information” refers to any information or opinion, whether true or not, and whether recorded in material form or not, about an identified individual or an individual who is reasonably identifiable. This includes information that directly or indirectly identifies you (e.g., your name).
What Personal Information Do We Collect?
The personal information we collect depends on your interactions with us and what you choose to share. You may provide your name, phone number, address, and email address to receive information, updates, and process orders. Additional information may be collected when you provide feedback, respond to surveys, participate in promotions, provide financial information, or communicate with our customer support. You may also provide other information while interacting with us.
Providing personal information is optional. If you prefer to interact anonymously or using a pseudonym, we will accommodate this where possible. However, some services may not be available without providing personal information.
How Do We Collect Your Personal Information?
We collect personal information directly from you through phone calls, in-person interactions, online forms, emails, website access, subscription forms, and purchases.
Collecting Personal Information from Third Parties
We may also gather your personal information from third parties or publicly available sources for the purposes outlined below.
How Do We Use Your Personal Information?
We use personal information to provide requested services, deliver a personalised experience, improve service quality, for internal administrative purposes, and for marketing and research.
Disclosure of Personal Information to Third Parties
We may share your personal information with third parties where you would reasonably expect it. For example, we may share information with marketing providers and professional advisors.
Transfer of Personal Information Overseas
Some third-party service providers we use may be located outside Australia. When disclosing your information to overseas parties, we take reasonable steps to ensure data security and appropriate privacy practices. We will only disclose your information if you consent. If we believe the overseas recipient is subject to laws or binding schemes substantially similar to the APPs, or if required by law.
How Do We Protect Your Personal Information?
Sweet Custom Bakes takes reasonable steps to keep your personal information confidential and secure. This includes physical security measures, restricted access to information, and technological safeguards (e.g., anti-virus software, firewalls).
While we take measures to protect your information, no method of transmission or storage is completely secure. We cannot guarantee the absolute security of your information.
Online Activity
Cookies:
Our website uses cookies to enhance your experience. A cookie is a small file placed on your device that recognises when it has visited our site before. Cookies do not identify you personally but improve your experience. You can adjust your browser settings to refuse cookies, though this may affect website functionality.
Website Analytics:
We use Google Analytics to understand visitor traffic and improve our services. While this data is mostly anonymous, it may be linked to you in certain circumstances.
Direct Marketing:
We may send you direct marketing communications about our services, opportunities, or events via mail, SMS, or email with your consent. You can opt out at any time by contacting us.
We may also use or disclose your information for advertising purposes, including online behavioural advertising and targeted advertising through third-party websites.
Retention of Personal Information
We retain personal information only as long as necessary for the purposes for which it was collected unless required by law to keep it longer.
How to Access and Correct Your Personal Information
You can request details of the personal information we hold about you under the Privacy Act 1988 (Cth). A fee may apply for providing this information. If you believe any information we hold is incorrect or outdated, please contact us at [insert email address].
Links to Third-Party Sites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.
Inquiries and Complaints
For complaints or questions about how we handle your personal information, please contact hello@sweetcustombakes.com.au. We may need proof of identity and full details of your request to process your complaint.
How to Contact Us
If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us at hello@sweetcustombakes.com.au.
